Service 02
Reviews and reputation management for venues in Cyprus.
A steady flow of honest reviews, answered in Greek and English, on a Google profile guests can trust. No bought reviews, no gating, no replies that sound like a machine.
Who it is for
Who review management in Cyprus is for
Reviews decide the map pack and they decide the guest. Google’s own guidance says that review count and review score factor into local ranking, and a guest reading three results at seven in the evening picks the one whose most recent review was last week and whose owner replied. A profile that has been silent for six months looks closed.
This service builds a review flow that keeps honest reviews arriving, answers every one of them in the language it was written in, and protects the profile from the things that damage it: fake reviews, wrong information, and unanswered complaints.
It is not a shortcut. We do not buy reviews, we do not filter unhappy guests away from Google, and we do not write review text for guests. Those tactics break platform rules and, more importantly, guests can tell.
- Restaurants with a quiet profile
- Good food, good service, and a Google profile that has not had a new review since the spring. The fix is a flow, not a campaign.
- Hotels answering on three platforms
- Google, Booking.com, and TripAdvisor all need replies, each one in the guest’s language. We make that sustainable for a small team.
- Venues recovering from a bad run
- A refurbishment, a change of chef, or a rough season leaves a trail. We help you answer it honestly and put it in context with recent, real experiences.
- New openings
- A new venue has no reviews and no history. The first thirty matter more than the next three hundred, and we plan for them from opening week.
What we do
How we manage reviews for a hotel or restaurant
Review audit
We read what guests are already saying across Google, TripAdvisor, Booking.com, and Facebook, in both languages, and map the themes: what earns praise, what earns complaints, and what nobody mentions that should be your reputation.
- Sentiment and theme map across platforms
- Response rate and response time
- Inaccurate or suspicious reviews flagged
The review flow
A simple, compliant way to ask happy guests at the right moment: after the coffee, at checkout, in the follow-up message. QR cards, a short link, and staff who know how to ask without pressure.
- Timing and wording for each touchpoint
- QR cards, table talkers, and checkout links
- A ten-minute staff briefing, no scripts
Replies in Greek and English
Every review gets a reply, in the language it was written in, within days rather than months. Praise is thanked specifically. Complaints are answered with what changed. We draft and you approve, or we handle it fully.
- Reply drafts within two business days
- Complaint replies that name the fix
- A tone guide so replies sound like you
Profile protection
We report reviews that break Google’s policies, correct wrong information other people have added to your profile, and watch for duplicate listings that split your reviews across two profiles.
- Policy-violating reviews reported with evidence
- User-suggested edits monitored and rejected when wrong
- Duplicate profiles merged
Reputation in the report
Review volume, recency, rating trend, and response time appear in your monthly report alongside calls and bookings, so you can see the relationship between the two rather than take our word for it.
What you get
What you get from reputation management
- A review audit across the platforms that matter in Cyprus
- A review request flow your team can run in a minute a day
- Printed and digital assets: QR cards, links, checkout prompts
- Replies to every review in Greek and English
- Reports of policy-breaking reviews, with evidence
- Profile accuracy monitoring
- Review metrics in the monthly report
- A tone guide written for your venue
What it costs
What review management costs
The review strategy and response playbook are part of every plan, starting with Local Visibility at 690 EUR per month. Fully managed replies, the review flow assets, and reputation reporting are included in Growth at 1,450 EUR per month and Full-Funnel at 2,800 EUR per month.
Month to month, no setup fee, cancel with one email. The free audit includes a first read of your reviews.
- Local Visibility690EUR / month
- Growth1,450EUR / month
- Full-Funnel2,800EUR / month
Questions
Review and reputation questions
Do you buy or write reviews?
No. Bought reviews break Google’s policies, and guests can spot them. We build a flow that asks real guests at the right moment, and we reply to what they write.
Can you remove a bad review?
Only reviews that break platform policy can be reported, and removal is the platform’s decision, not ours. For honest negative reviews, the right answer is a specific reply that says what changed, and a stream of recent reviews that puts it in context.
Is it allowed to ask guests for reviews?
Asking is fine. Offering rewards for reviews, or steering unhappy guests away from public platforms while sending happy ones there, breaks Google’s policies and consumer rules in many places. We do neither.
Which platforms matter most in Cyprus?
Google first, because it decides the map pack. Then TripAdvisor for restaurants, Booking.com for hotels, and Facebook for locals. The audit shows where your guests are actually writing.
How fast do you reply?
Reply drafts within two business days of a review appearing. On the Full-Funnel plan, replies go out the same business day.
Keep reading
Related
Next step
Start with the free audit.
We read your last fifty reviews and your reply rate before we say a word about strategy.
- Written findings within 5 working days.
- You keep the audit whether or not you hire us.
- We reply within one business day.