Terms of service

To see what others cannot, to know what others will not: this is the edge. These terms exist so we protect that edge for both sides. Please read them before engaging Alcaris Media (“Alcaris”, “we”, “us”, or “our”).

1. Acceptance of terms

These terms govern access to and use of our website, deliverables, and services (together, the “Services”). By visiting the site, requesting an audit or proposal, or agreeing to a statement of work (“SOW”), you confirm that you have read, understood, and agree to these terms.

If you enter into these terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Services.

2. Services and engagements

Specific scopes, timelines, and deliverables are described in an SOW, proposal, or other written agreement. If that document conflicts with these terms, the SOW controls for the conflicting subject matter.

We may decline or end an engagement if providing the Services would breach the law, professional standards, or a conflict policy. We will communicate any such decision promptly.

3. Client responsibilities

• Provide timely access to data, platforms, brand assets, and subject-matter contacts.
• Secure all necessary rights and permissions for materials supplied to us.
• Review deliverables promptly so that the work keeps its cadence.
• Designate a single point of contact empowered to approve work and resolve feedback conflicts.

Delays caused by missing feedback or access may require timeline adjustments and, where applicable, additional fees.

4. Fees and payment

Fees, billing schedules, and payment methods are set out in the SOW or invoice. Unless otherwise stated, invoices are due within 15 days of receipt. Late payments may accrue interest at 1.5% per month, or the maximum allowed by law if lower. Published plan prices are monthly, with no setup fee, and either party may end a monthly plan with written notice effective at the end of the current month. Advertising spend is billed to you directly by the advertising platform and is never marked up.

We may pause work on accounts more than 30 days overdue. Resuming may require payment in full plus a restart fee to reset team allocation.

5. Intellectual property

Pre-existing intellectual property of either party remains that party’s sole property. On full payment, you receive a non-exclusive, perpetual licence to use the final deliverables for their intended purpose, unless otherwise specified. Accounts we set up on your behalf (analytics, advertising, business profiles) are created in your name and remain yours.

We may describe non-confidential work in our portfolio and marketing materials. Results and client names are published only with your written permission. You may ask in writing that we refrain from public reference and we will honour reasonable confidentiality limits.

6. Confidentiality

Each party agrees to use confidential information solely for the engagement and to protect it with at least reasonable care. This obligation survives the end of the Services.

Confidential information does not include material that is or becomes public without breach, is already known without a duty of confidence, is independently developed, or must be disclosed by law (with notice where permitted).

7. Data and privacy

Where we process personal data on your behalf, we do so as a service provider and according to your documented instructions. You represent that all personal data shared with us complies with applicable privacy law.

Our own privacy practices are described in the privacy policy, which is incorporated by reference.

8. Disclaimers

We provide strategy and execution with care, but marketing outcomes depend on many factors outside our control. Except as expressly stated in an SOW, the Services are provided “as is” and without warranties, express or implied.

We do not guarantee specific rankings, revenue targets, or performance metrics unless explicitly documented and mutually agreed. Timing expectations described on this website are typical patterns, not promises.

9. Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, consequential, special, or exemplary damages, including lost profits, even if advised of the possibility.

Our total liability for any claim arising from the Services is limited to the amount you paid us for the Services during the six months preceding the claim.

10. Indemnification

You agree to indemnify and hold us harmless from claims, damages, liabilities, and expenses (including reasonable legal fees) arising from materials you supply, your misuse of the Services, or your breach of these terms.

We will notify you promptly of any such claim and cooperate as reasonably requested, at your expense.

11. Termination

Either party may end an engagement for material breach if the breach is not cured within 14 days of written notice. Monthly plans may be ended by either party with written notice effective at the end of the current month. For fixed-scope projects, you may end for convenience with 30 days’ written notice; any non-refundable fees or committed expenses remain payable.

On termination, we will deliver work in progress that has been paid for and provide a short wrap-up note covering status, dependencies, and outstanding items.

12. Governing law and venue

These terms are governed by the laws of the Republic of Cyprus, without regard to conflict-of-law principles. Any dispute will be resolved in the competent courts of Limassol, Cyprus, and both sides agree to that jurisdiction and venue.

13. Changes to these terms

We may update these terms to reflect operational, legal, or regulatory changes. Updates take effect when posted on this page. We will note the updated date and, where changes are material, give advance notice by email.

Continued use of the Services after the effective date constitutes acceptance of the revised terms.

14. Contact

Questions, requests, or notices about these terms should be sent to contact@alcarismedia.com. For legal notices, please include “Attention: Legal” in the subject line.